Frequently Asked Questions – Exceptional Blinds
1. What types of blinds do you offer?
We supply and install a wide range of made-to-measure blinds, including:
- Roller blinds
- Venetian blinds (aluminium, wood and Faux wood)
- Vertical blinds
- Roman blinds
- Day & Night blinds
- Perfect Fit blinds for uPVC windows and doors
- Velux roof blinds
- Shutters
2. Do you offer free measuring and fitting?
Yes! We provide a free, no-obligation measuring and consultation service across Bury St Edmunds and surrounding areas. Fitting is included with every order—no hidden fees.
3. How do I get a quote?
You can:
- Use our online contact form
- Call us directly for a quick estimate
- Send photos or window measurements via email or WhatsApp
We aim to respond within 24 hours with a clear, itemised quote.
4. Can I see samples before ordering?
Absolutely. During your consultation, we bring a full range of fabric and material samples so you can see how they look in your home’s lighting and décor.
5. How long does delivery and installation take?
Most blinds are ready within 7–10 working days. Once your blinds arrive, we’ll contact you to arrange a convenient installation date—usually within 48 hours.
6. Do you offer child-safe blinds?
Yes. All our blinds comply with UK child safety regulations and include safety devices such as cord cleats, tensioners, or wand controls. We take safety seriously.
7. What areas do you cover?
We serve:
- Bury St Edmunds
- Fornham All Saints
- Thurston
- Stowmarket
- Newmarket
- Thetford
- Surrounding Suffolk villages
If you're unsure whether you're in our coverage area, just ask—we’re happy to help.
8. Can you help with commercial or rental properties?
Yes. We work with landlords, letting agents, and businesses to supply durable, stylish blinds for offices, shops, and rental homes. Bulk discounts available.
9. What if I have an issue after installation?
We stand by our work. If you experience any issues, contact us and we’ll resolve it promptly. Our aftercare is just as professional as our installation.
10. How do I maintain my blinds?
We provide care instructions with every installation. Most blinds can be cleaned with a soft cloth or vacuum brush. For specific materials, we offer tailored advice.